POLICIES

🚨 IMPORTANT SHIPPING NOTICE🚨
EMS shipping is unavailable due to international shipping regulations. Your order will be shipped via DHL or FedEx. 

We’re Dedicated to Delivering Fresh Urushi Just for You!

To ensure your Urushi arrives in the best possible condition, each item is carefully packaged by hand after you place your order. This process may take a little extra time, but it’s worth it to guarantee freshness. 

While we aim to ship as quickly as possible, please note that we’re unable to accommodate expedited shipping requests. If you’re in a hurry, we kindly ask for your understanding that Urushi deserves a little time to arrive safely.

Thank you for your patience and for trusting us with your order

 

SHIPPING INFO

Currently, we are unable to ship via EMS (Express Mail Service).
Due to changes in international shipping regulations, we will ship all orders via DHL or FedEx. Please keep this in mind when making your purchase, as these shipping methods may have different delivery times and fees compared to EMS.

Thank you for your understanding.

For more information on shipping costs, please click here.*Please note that the weight of the box is included in the shipping cost.

DISCLAIMER: Urushi Safety Information

Urushi is a completely natural product, but it contains a compound that can cause allergic reactions similar to poison ivy. To avoid any reactions, we recommend taking precautions such as wearing gloves, long sleeves, and thoroughly washing any areas that come into contact with Urushi.

If you accidentally touch Urushi, immediately wipe the affected area with turpentine (alternatively, massaging your skin with olive oil and wiping it off with a tissue also works) and then wash with soap. If a rash develops, avoid touching the area and seek medical advice promptly.

For added protection, applying anti-itching cream to the skin may help.

Please note: We are not liable for any adverse reactions resulting from handling Urushi.

RETURNS AND EXCHANGES / REFUND POLICY

We do not accept returns or exchanges on our products. However, if you are not fully satisfied with your purchase, please don’t hesitate to contact us. We are happy to assist in any way we can to ensure you are satisfied with your experience.

 

In the event of a cancellation due to the customer's circumstances, a processing fee charged by the payment provider will be deducted. As a result, the refunded amount will be the total amount minus this fee. We appreciate your understanding.

TAX AND DUTY POLICY

Customers are responsible for any customs duties or taxes associated with international shipments. Please note that Japanese taxes are already included in the listed price.

PRIVACY POLICY

Tsutsumi Asakichi Urushi Inc., uses the shopping cart service provided by Shopify to operate this online store. In doing so, we adhere to Shopify’s policies regarding the handling and protection of personal information.

Their privacy policy can be found on their website: 

https://www.shopify.com/legal/privacy