News
Notice Regarding Year-End / New Year Holidays and Product Shipping
Thank you very much for your continued support. Please note that we will be closed for the year-end and New Year holidays from Saturday, December 27 to Sunday, January 4.Orders through our online shop will be accepted as usual during this period; however, shipping will be handled as outlined below. We kindly ask for your understanding in advance. Please note that Und. shop will reopen for the New Year on Monday, January 5 at 11:00 a.m. Regarding Shipping from the Online Shop Orders placed between Monday, December 22 and Sunday, January 4All orders placed on or after Monday, December...
Notice of Revision to International Shipping Fees
Thank you very much for shopping with us. Due to a rise in international shipping costs from our delivery partners, we will be revising our shipping fees for overseas orders. Please also note that from now on, all international shipments will be sent via DHL. If you prefer to use FedEx, please be aware that the shipping fee will be significantly higher, and we may need to charge an additional fee to cover the extra cost. We sincerely apologise for any inconvenience this may cause. These changes are necessary to ensure the continued safe and reliable delivery of your orders, and we kindly ask...
Notice of Summer Holidays / Shipping Schedule Before and After the Holiday
Thank you very much for your continued support. Please be informed that our store will be closed for summer holidays during the following period: - Summer Holidays -August 10 (Sun) – August 17 (Sun), 2025We will resume regular business hours on Tuesday, August 19, from 11:00 AM. We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding. -Shipping Information Before and After the Holiday - Our online store will remain open during the holiday period, and orders can be placed as usual.However, please note that shipping will be significantly delayed, and...
Important Notice: Handling and Storage of Urushi
Thank you, as always, for your continued support. As we move through the height of summer, we would like to share an important reminder with all customers who have purchased Urushi.Urushi is a natural, living material that is highly sensitive to temperature and humidity. In order to maintain its quality, we kindly ask that you take note of the following points: ■ Storage ConditionsPlease store Urushi in a cool, dark place away from direct sunlight.Exposure to high temperatures, humidity, or sunlight can lead to deterioration or changes in quality. ■ Receiving DeliveriesUrushi is highly sensitive to heat. If parcels containing...
🇺🇸 Important Notice for Customers Shipping to the United States
(Regarding TSCA Documentation Requirements) Thank you very much for shopping with us. Due to recent changes in customs regulations in the United States, we are seeing an increase in customs delays, especially for shipments handled by FedEx. In particular, the U.S. Environmental Protection Agency (EPA) may require the following documentation under the Toxic Substances Control Act (TSCA) at the time of import: 🔹 Documents That May Be Required TSCA Certification (Positive or Negative declaration) TSCA Letter of Authorization (LOA) 📌 Request to Customers These documents are generally required to be prepared and submitted by the consignee (recipient in the...